We've had a few inspectors report issues with our integration with ISN if the report is larger than 10MB. There is a restriction in ISN that prevents emails from being sent if a file larger than 10MB is saved as an ATTACHMENT on the email.

The solution: Send the report as a link instead of an attachment

The process is very easy. Here's how to do it:

  1. Login to ISN
  2. Click on the 'Email' tab at the top of your page, then click 'My Email Templates'
  3. Find your 'HomeBinder.com Integration Email Template' and click the pencil icon on the left side of your page to edit your email template.
  4. Scroll down to the 'Attachments' section and UNCHECK the box that says 'Always attach the report'. 
  5. Scroll down to the bottom of the main body of the email. Copy and paste the following on a new line- ReportURL: %reporturl%
  6. Click the 'Save Template' button.

That's it! Please don't hesitate to reach out to our support team if you need help.


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